Frequently Asked Questions

General information

What time are check-in and check-out at The Rex?

Check-in at The Rex begins at 3:00 pm, and check-out is by 11:00 am on the day of departure.

Is free Wi-Fi available throughout The Rex?

Yes, complimentary Wi-Fi is available throughout The Rex.

Are dogs allowed at The Rex, and is there an additional charge?

Yes, dogs are welcome at The Rex on request. The current supplement is £39 per dog, per night and includes a dog bed, water bowl and welcome gift. Guests should notify the team before arrival.

Can children stay at The Rex, and which rooms accommodate families?

Yes, children can stay at The Rex when supervised by an adult. Occupancy depends on the room category, and some rooms may accommodate two adults and two children under 16. Cots or extra beds may be available for an additional charge.

Is The Rex the same hotel as the former Hotel Gotham?

Yes, The Rex is the new identity of the former Hotel Gotham and officially launched under its new name on 23 April 2026. The hotel remains at 100 King Street in Manchester’s former Midland Bank building.

What makes a stay at The Rex different from a traditional city-centre hotel?

A stay at The Rex combines the character of a historic former bank with individually designed rooms, Art Deco-inspired interiors and personalised service. Guests can also enjoy Reign restaurant, Reserve rooftop venue and original bank spaces used for dining and events.

Can guests at The Rex explore the original bank vaults and heritage spaces?

Yes. The Rex’s original bank vaults and heritage spaces are now home to unique event and meeting spaces. If no event is taking place, guests are welcome to ask a member of the team for a tour and learn more about these distinctive spaces and their history.

Rooms & suites

Which room at The Rex is best for guests who prefer more space?

Guests looking for more space can choose the Bank Manager’s Suite at The Rex, which includes an emperor-size bed, generous seating and a separate bathroom. Executive Rooms and the Lutyens Suite also offer distinct sleeping and relaxation areas.

Are any rooms or suites at The Rex windowless?

Yes. The Inner Sanctum Suite is windowless, offering an intimate and atmospheric stay unlike any other at The Rex. Inspired by the building’s original character, it has been thoughtfully designed as a distinctive retreat for guests looking for something a little different.

Do rooms within the same category at The Rex differ in layout or design?

Yes. Due to the unique layout and character of the original building, rooms within the same category may vary in size, layout and design. Each has its own individual character, making every stay at The Rex a little different.

Can I request a quiet room at The Rex?

Yes, guests can request a quieter room, subject to availability. As The Rex is located in the heart of the city centre, some level of city noise can be expected, particularly at weekends and during busy periods.

Which rooms and suites at The Rex feature a roll-top bath?

The Lutyens Suite and Bank Manager’s Suite at The Rex both feature a roll-top bath. In the Bank Manager’s Suite, the freestanding bath is positioned in the bedroom beside the bed.

Which rooms at The Rex have a separate seating or relaxation area?

Executive Rooms at The Rex include separate areas for sleeping and relaxing. The Lutyens Suite has a separate seating area, while the Bank Manager’s Suite offers a generous seating space.

Can I request a particular themed Inner Sanctum Suite at The Rex?

Yes. Each Inner Sanctum Suite is named after a celebrated Manchester figure and has its own unique character. Guests can request a particular suite when making a reservation, and the team will do its best to accommodate their preference, subject to availability.

Which drinks, snacks or minibar items are complimentary at The Rex?

Every room includes complimentary still and sparkling water, as well as tea, coffee and fresh milk. Other minibar drinks and snacks are available at an additional charge.

Are bathrobes and slippers complimentary at The Rex?

Yes, waffle bathrobes are provided in the rooms and suites at The Rex. Slippers are included in the Lutyens Suite, Inner Sanctum Suites and Bank Manager’s Suites.

Can I request a softer pillow or hypoallergenic bedding at The Rex?

Yes, guests can request an alternative pillow or hypoallergenic bedding from the team at The Rex before arrival. All requests are subject to availability.

Guest services

Can The Rex store luggage before check-in or after checkout?

Yes, the team at The Rex can store guests’ luggage before check-in and after checkout.

Can The Rex prepare my room for a celebration, and which extras can be arranged?

Yes, the team at The Rex can help prepare for birthdays, anniversaries and engagement proposals. Flowers, chocolates and champagne can be arranged, and the Guest Relations or Events team can discuss more personalised requests before arrival.

Can beauty treatments be arranged at The Rex, and how far in advance should I book?

Yes, the team at The Rex can arrange beauty and wellness treatments through Ruuby Beauty, including massages, facials, manicures, hairstyling and makeup.

Can the concierge at The Rex plan an itinerary and arrange restaurant, theatre or football bookings?

Yes, the concierge team at The Rex can help plan personalised itineraries, reserve restaurants, arrange transport and assist with tickets for theatre, football and other events. Availability and prices depend on the event and booking date.

Parking & transport

How can I travel to The Rex from Manchester Airport or the main train stations?

The Rex is located at 100 King Street in central Manchester, approximately 14 kilometres from Manchester Airport and around 0.6 miles from Manchester Piccadilly and Oxford Road stations. A chargeable shuttle service is available, and the concierge team can assist with taxis and other transport arrangements.

Does valet parking at The Rex need to be reserved in advance?

Yes, advance reservation is strongly recommended because spaces in the private car park at The Rex are limited. Guests can contact the concierge team before arrival to reserve a space.

How does valet parking work when I arrive at The Rex, and how do I request my car back?

On arrival at The Rex, guests using valet parking can drive to the hotel entrance and hand their keys to the concierge team. To request the car, please allow approximately 30 minutes and dial 0 or 7023 from the in-room telephone.

How much does valet parking cost at The Rex, and is there a vehicle-height restriction?

Valet parking at The Rex costs £45 per car, per night. The maximum vehicle height is approximately 1.8 metres, so guests travelling in a larger vehicle should contact the concierge team before arrival.

Does valet parking at The Rex include electric-vehicle charging?

No. Valet parking at The Rex does not currently include electric-vehicle charging facilities. Guests can contact the concierge team for information about the nearest EV charging point.

Dining & rooftop

Is breakfast included at The Rex, and what time is it served?

No, breakfast is not included with every booking at The Rex. Inclusion depends on the selected rate or package. Breakfast is served from 7:00 am to 10:00 am Monday to Friday and from 8:00 am to 11:00 am on Saturdays, Sundays and bank holidays.

Does The Rex offer 24-hour room service?

Yes, The Rex offers 24-hour room service. The main menu is available from midday until 10:00 pm, with a smaller overnight selection from 10:00 pm until 7:00 am. A tray charge may apply.

Do guests staying at The Rex automatically have access to Reserve rooftop venue?

Yes. Guests staying at The Rex have access to Reserve, the hotel’s rooftop bar, during their stay and can enjoy its rooftop setting and terraces.

Can non-residents visit Reserve at The Rex?

Yes, Reserve at The Rex welcomes both hotel guests and non-residents. Advance booking is recommended, especially for popular dates, while membership offers priority benefits.

Is there a dress code for Reign or Reserve at The Rex?

Yes. The dress code for both Reign and Reserve is smart casual. Guests are encouraged to dress comfortably while keeping their attire polished and appropriate for the setting.

Is there a minimum age for Reign or Reserve at The Rex?

Children are welcome at Reign, making it a relaxed setting for guests of all ages. Reserve is an adults-only venue, offering a more grown-up rooftop experience.

Booking & hotel policies

Can I request early check-in or late checkout at The Rex?

Yes, early check-in and late checkout can be requested at The Rex, subject to availability. Late checkout is currently charged at £50 per additional hour.

Is a card pre-authorisation required at The Rex, and when is it released?

Yes, The Rex may place a temporary hold on the payment card for the anticipated cost of the stay and estimated incidental expenses. The hold may remain for at least 72 hours after checkout, and the final release time is controlled by the card issuer.

Are there additional charges that guests should expect at The Rex?

Yes, additional charges may apply for valet parking, pets, late checkout, room-service trays and optional food, drinks or celebration extras. Reign and Reserve may also add a discretionary service charge to dining bills.

What cancellation policy applies to bookings at The Rex?

Flexible bookings at The Rex can generally be cancelled free of charge by 12 noon on the day before arrival. Prepaid bookings are non-refundable and non-transferable. The conditions shown in the booking confirmation always apply.

Is smoking permitted anywhere at The Rex?

No, The Rex is a non-smoking hotel, including all rooms and balconies. Smoking in a prohibited area may result in a £150 cleaning charge.

Does The Rex offer accessible rooms and step-free access?

Yes. The Rex offers accessible rooms and step-free access to Reign Restaurant. Reserve rooftop venue is accessible by stairs only. Guests with specific accessibility requirements should contact the team before their stay so that suitable arrangements can be discussed.

Manchester & nearby attractions

Which attractions are within walking distance of The Rex?

The Rex is close to Manchester Arndale and the Royal Exchange Theatre. Manchester Arndale is around a five-minute walk away, while Deansgate is approximately ten minutes away on foot, depending on pace.

Which museums and cultural attractions can guests visit near The Rex?

Guests at The Rex can explore Manchester Art Gallery, the John Rylands Research Institute and Library, the Science and Industry Museum and the Royal Exchange Theatre. These are among Manchester’s leading city-centre cultural attractions.

How close is The Rex to Manchester’s main theatres and event venues?

Manchester Central Convention Complex is approximately 0.4 miles from The Rex, the Palace Theatre is approximately 0.5 miles away, and Manchester Opera House and AO Arena are each approximately 0.6 miles away.

Is The Rex well located for shopping in Manchester?

Yes, The Rex is on King Street, one of Manchester’s leading shopping streets for fashion, jewellery, art, food and leisure. Manchester Arndale is around a five-minute walk away, while Deansgate is approximately ten minutes away on foot.

How far is The Rex from Manchester’s football stadiums?

The Etihad Stadium is approximately 2.0 miles from The Rex, and Old Trafford is approximately 2.2 miles away.

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